100% Satisfaction or Money Back!

We want you to be able to test your new lounger in total comfort.
That is why we grant you an unrestricted right of return for one month from the receipt of your lounger – completely risk-free!

If you are not 100% satisfied, you can return the lounger within this period and receive a full refund of the purchase price.
Please note: As the customer and purchaser, you are responsible for organizing the return shipment and must bear the return shipping costs yourself.

Cancellation Policy

Consumers have a 30-day right of cancellation.

Right of Cancellation

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period is 30 days from the day on which you, or a third party designated by you who is not the carrier, have taken possession of the final goods.

To exercise your right of cancellation, you must inform us (First Class Holz GmbH, Kirchengasse 27, 4923 Lohnsburg, Austria, Phone: +43 7754 4141, Fax: +43 7754 4141-14, Email: office@first-class-holz.at) by means of a clear declaration (e.g., a letter, fax, or email) of your decision to cancel this contract.
You may use our sample cancellation form for this purpose, though it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse all payments we have received from you, including delivery costs (with the exception of additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notice of your cancellation of this contract.

We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; in any case, you will not be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earliest.

Return of Goods

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the cancellation of this contract.
The deadline is met if you send the goods before the period of 14 days has expired.

As the buyer, you bear the costs of the return shipment.
Please organize the return shipment yourself.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties, and functionality of the goods.

Exceptions to the Right of Cancellation

The right of cancellation does not apply to contracts for the supply of goods that

• are manufactured according to customer specifications or

• are clearly tailored to personal needs
  (e.g., custom widths of loungers, custom finishes of frames, etc.).